Contact Us
Contact Alvoro
We're here to help with all your LED lighting needs. Our expert support team is ready to assist you with product questions, technical support, and order inquiries.
Get in Touch
📧 Email Support
General Inquiries, Technical Support & Orders/Returns: info@alvoro.co
✅ Guaranteed response within 24 hours
Monday - Friday: Priority support
Weekends: Standard response time
How Can We Help?
🛒 Order Support
Email: info@alvoro.co
- Order status and tracking
- Shipping information and updates
- Order modifications and cancellations
- Billing and payment questions
- Delivery scheduling
🔧 Technical Support
Email: info@alvoro.co
- Product installation assistance
- Troubleshooting and diagnostics
- Smart features setup and configuration
- Compatibility questions
- Performance optimization
📦 Returns & Exchanges
Email: info@alvoro.co
- Return authorization requests
- Exchange processing
- Refund status inquiries
- Product defect reporting
💡 Product Information
Email: info@alvoro.co
- Product recommendations
- Specifications and technical details
- Bulk order inquiries
- Custom lighting solutions
- Partnership opportunities
Our Service Commitments
⚡ Fast Response
All emails answered within 24 hours, with most inquiries resolved on the same business day.
🎯 Expert Support
Our team consists of LED lighting specialists who understand our products inside and out.
🔄 Follow-Through
We stay with you until your issue is completely resolved to your satisfaction.
📋 Detailed Solutions
Comprehensive answers with step-by-step guidance and additional resources when needed.
💡 Get Faster Help
When contacting us, please include:
- Order Number: If your inquiry relates to a specific order
- Product Model: The specific Alvoro product you're asking about
- Issue Description: Clear details about your question or problem
- Photos/Videos: Visual evidence for technical issues (if applicable)
- Your Location: For shipping and delivery inquiries
Before contacting support:
- Check our FAQ page for instant answers
- Review your product manual and quick-start guide
- Verify all connections and power sources for technical issues
Business Information
Alvoro Lighting Solutions
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Email support available
Response Times:
Business Hours: Same day response
After Hours/Weekends: Within 24 hours
Our Policies
- ✅ 24-hour email response guarantee
- ✅ 30-day return policy on all products
- ✅ Free technical support for life
- ✅ Satisfaction guarantee
Quick Answers
How long does shipping take?
Standard shipping takes 2-4 weeks. Express options available for faster delivery.
What's your return policy?
30-day returns on all products in original condition. We occasionally provide prepaid return labels.
Do you offer technical support?
Yes! Free lifetime technical support for all Alvoro products via email at info@alvoro.co.
How do I track my order?
You'll receive tracking information via email once your order ships. Contact info@alvoro.co for updates.
Ready to Get Started?
Whether you're looking for the perfect LED lighting solution or need help with an existing order, our team is here to provide expert assistance every step of the way.
