FAQs
Frequently Asked Questions
Find quick answers to common questions about Alvoro LED lighting products, orders, shipping, and support. Can't find what you're looking for? Contact our support team.
🔆 Products & Features
What types of LED lighting products does Alvoro offer?
Alvoro specializes in premium LED lighting solutions including smart nightlights, ambient lighting systems, task lighting, and custom LED installations. All our products feature energy-efficient technology, long lifespans, and innovative smart features.
Are Alvoro LED lights compatible with smart home systems?
Yes! Many of our LED products are compatible with popular smart home platforms including Amazon Alexa, Google Home, and Apple HomeKit. Check individual product specifications for compatibility details.
How long do Alvoro LED lights last?
Our LED lights are designed to last 25,000-50,000 hours depending on the model, which translates to 10-20 years of normal use. This is significantly longer than traditional incandescent or fluorescent bulbs.
Do your LED lights come with dimming capabilities?
Most Alvoro LED products feature built-in dimming capabilities. Our smart models offer app-controlled dimming with preset scenes, while our standard models work with compatible dimmer switches.
🛒 Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption for your protection.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our fulfillment process. Contact our customer service team at info@alvoro.co for assistance.
Do you offer bulk pricing for large orders?
Yes! We provide special pricing for orders of 10+ units and custom quotes for commercial installations. Contact our sales team at info@alvoro.co for bulk pricing information.
Is my personal information secure when ordering?
Absolutely. We use industry-standard SSL encryption and never store your payment information on our servers. Your privacy and security are our top priorities.
📦 Shipping & Delivery
How much does shipping cost?
We offer free standard shipping on orders over $75 CAD within Canada. For orders under $75, standard shipping is $9.99. Express shipping options are available at checkout.
How long does shipping take?
Standard shipping typically takes 2-4 weeks. You'll receive tracking information once your order ships.
Do you ship internationally?
Yes! International shipping rates and delivery times vary by location. Check our shipping policy for details.
What if my package is damaged during shipping?
If your package arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
↩️ Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all products. Items must be in original condition with all packaging, accessories, and documentation. Custom or personalized items may have different return terms.
How do I start a return?
Contact our customer service team at info@alvoro.co to initiate a return.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your returned item. The refund will appear on your original payment method within 5-10 business days.
🔧 Technical Support
How do I install my Alvoro LED lights?
Each product comes with detailed installation instructions. For additional help, visit our installation guides section or contact our technical support team at info@alvoro.co.
My LED light isn't working properly. What should I do?
First, check that all connections are secure and power is available. Try resetting the device according to the user manual. If issues persist, contact our technical support team at info@alvoro.co for troubleshooting assistance.
Do you provide technical support after purchase?
Yes! We provide free technical support for all Alvoro products. Our expert team responds to all support emails within 24 hours at info@alvoro.co.
Still Need Help?
Can't find the answer you're looking for? Our customer support team is here to help!
