Shipping
Shipping & Delivery
Fast, reliable shipping for all Alvoro LED lighting products. Track your order every step of the way and enjoy free shipping on qualifying orders.
⏱️ Order Processing
Processing Time: 1-3 business days
Cut-off Time: Orders placed before 2:00 PM EST ship same day
Business Days: Monday - Friday (excluding holidays)
High Demand Notice: Due to popularity, some items may require additional processing time. We'll notify you of any delays.
📍 Order Tracking
How to Track Your Order
- Confirmation Email: You'll receive an order confirmation immediately after purchase
- Shipping Notification: Once shipped, you'll get tracking information via email
- Track Online: Use your tracking number on our website or carrier's site
- Delivery Updates: Receive notifications as your package moves toward you
Tracking Tips
- ✅ Tracking numbers are activated within 24 hours of shipping
- ✅ Check your spam folder for shipping notifications
- ✅ Contact us at info@alvoro.co if tracking hasn't updated in 48 hours
🏠 Delivery Information
Delivery Requirements
- Signature may be required for high-value orders
- Safe drop-off available for most locations
- Delivery to business addresses during business hours
- Apartment deliveries to lobby or mailroom
Delivery Issues
- Package damaged? Contact us within 48 hours
- Package missing? We'll investigate immediately
- Wrong address? Contact us before shipment
- Delivery delays? We'll provide updates and solutions
🌎 International Shipping
Countries We Ship To
We currently ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Customs & Duties
- Documentation: We handle all customs paperwork
- Duties & Taxes: May apply based on your country's regulations
- Customs Delays: Occasional delays may occur during customs processing
- Restricted Items: Some LED products may have import restrictions
International Delivery Times
North America: 2-4 weeks
Europe: 3-5 weeks
Asia-Pacific: 3-6 weeks
Other Regions: 4-6 weeks
📋 Shipping Policies
Free Shipping
Enjoy free standard shipping on some orders. Free shipping discount applied automatically at checkout.
Address Changes
Address changes must be requested within 2 hours of order placement. Contact info@alvoro.co immediately for assistance.
Shipping Restrictions
We cannot ship to P.O. boxes for certain large items. Military APO/FPO addresses accepted with extended delivery times.
Holiday Shipping
During peak seasons, processing and delivery times may be extended. We'll provide updates on any seasonal delays.
❓ Shipping Questions?
Our customer service team is here to help with all shipping-related inquiries.
📧 Email: info@alvoro.co
⏱️ Response Time: Within 24 hours
📋 Include: Order number, tracking number (if available), and specific question
We're committed to ensuring your Alvoro LED lighting products arrive safely and on time. If you experience any shipping issues, we'll work quickly to resolve them.
